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Originally Posted by C-DuB2233
i just downloaded this program, i have a sprint mogul, and i am running a stock rom...well i upgraded to WM 6.1 from the sprint homepage a few weeks ago, but when i downloaded this program and soft reset my phone, upon restarting it freezes. i tried hard resetting by taking the battery out for 10 seconds but no dice...help???
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Taking the battery out doesn't hard reset anything. Everything you put in there, contacts, etc., is still there. Backup everything before you hard reset, then to hard reset do this:
Hold down both physical softkeys, then use the stylus to press in the reset button on the bottom, while still holding the buttons down. There will be some prompts, and you need to press a key, "R" I think, then the "Space" bar. I slide out the physical keyboard to do this. Remember, backup 1st, it wipes EVERYTHING off the phone, EXCEPT the storage card