I have been with Sprint about two-and-a-half years during which I've had a SERO plan. I have had the Mogul for about five months total. I am currently on my second Mogul after the power button fell off of the phone about three weeks ago.
Here is what I sent to Sprint via the website:
Original Question: Problems with Mogul
Question: I recently had my PPC-6800 replaced at a Sprint Service Center due to a physical defect. While replacement of the handset did resolve the problem of a broken button, I am still experiencing the same functionality problems I have experienced all along.
On my PPC-6800, I frequently have to reset the device. It hangs and becomes unresponsive when typing a text message, playing solitaire, or even just plugging it in to recharge the battery. I also have severe problems with Bluetooth connectivity; I consistently have to pair the device with my bluetooth headset multiple times, and my voice sounds very choppy during phonecalls.
I have found out not only through researching on internet forums but also with talking with Sprint employees at the service center that these bluetooth problems are very common to the PPC-6800. This is a known issue for the PPC-6800 that will not be resolved with any updates.
I have also been told that, since the PPC-6800 is scheduled to be replaced by the Touch Pro very soon, there will be no more updates to the PPC-6800.
I have had this phone a short time, but it is not performing the way I would expect a Sprint product to perform. Can you please help?
Here is the response I received:
Thank you for contacting Sprint. I am sorry for the fact that the Sprint Mogul handset did not meet your expectations. I will try my level to assist you today.
The new HTC Touch Pro is scheduled to be launched as on October 19, 2008. I am offering you a new Touch Pro, only at $99.99. The Online price offered for this handset is $299.99. Thus, you are saving $200.00 for this handset.
All you need to do is, purchase the new Touch Pro from our Telesales Department by calling at (800) 777-4681. Or, you can visit us at http://www.sprint.com.
The price of $299.99 will be billed to your account, as your eligible for a handset rebate of $150.00. You can also visit any one of our Nationwide Sprint Stores. Just click: http://www.sprintstorelocator.com to view all the nearest Sprint stores. You need to make the payment of
$299.99 for the purchase here. Along with that, the 02 Year Sprint PCS Agreement wil also be renewed on your account.
Once the new handset has been activated, just write back to me. I will apply the credit of $200.00 on your account, while will ensure that your account is only charged $99.99 for the new handset.
Please be assured that your account has been notified regarding this unique offer, which is only for you, considering your long time loyalty and excellent payment history with us.
Thank you again for contacting Sprint. We appreciate your business.
I'm going to take this deal as I'm getting a good price for the Touch Pro, and I get to keep (sell) my Mogul. I just need to confirm that my service plan will stay the same.