[Hauk]

Hmm, I got an interesting response:
Dear Mr. xxxxx,

Thank you for your reply.

I understand that you are facing the problems with your current handset.
I apologize for the inconvenience caused to you.

Unfortunately, your phone # xxxxxxxxxx is not eligible for any rebate at
this time. So, it is not possible to replace the handset with the new
one.

However, your phone is still under one-year manufacturers warranty.
Therefore, you can easily claim a phone under the warranty. For this,
you are just required to contact the manufacturer of the phone, UT
STARCOM. You can get in touch with them at 1-800-229-1235.

Thank you again for contacting Sprint. We appreciate your business.

...UT STARCOM, lesse where they will get me -_-