What do you guys think? Should i continue fighting my case or accept the offer. The offer doesnt seem that bad at all but they want me to pay upfront first and then they'll add the $125 credit to each line. I want them to add it prior to the purchase.
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Dear Sir,
Thank you for writing back to us.
Please accept my sincere apologies for the trouble you have gone
through.
Sprint provides an option to exchange the new handset to another one
within 30 days of handset activation. Two refurbished handset is active
on your account. I am sorry but it cannot be exchanged with a new
handset.
Currently the lines #8410 qualify for $150.00 rebates towards the
purchase of a phone on the account. It means you can get a new handset
of your desire at online price.
However considering your relationship with us, I can offer you the
maximum rebate of $125.00 towards the purchase of a new phone.
So please go ahead and make a purchase of a new handset upon activation
of the handset on the account please write back to me and I will apply a
credit of $125.00 on the account against rebate.
All you need to do is visit your nearest Sprint Store where they will
assist you in choosing your new phone. The store representative will be
able to show you a great assortment of our latest phones, provide you
with the rebate information and assist you in picking the model that
best suits your needs.
You may click on the hyperlink below to find a convenient location.
http://www.sprintstorelocator.com
I have also added a note on the account in this regard.
The expected launch date of HTC Pro is October 19, 2008. You can also
buy Pro handset once it will be launched. After promised credit of
$125.00, Pro will cost you only $174.99.
The standard price of HTC Diamond is $549.99 after instant and mail in
rebate this handset will cost you only $249.99. As promised to you we
will apply an additional credit of $125.00 on the account. So the final
cost for Diamond will be only $124.99 for you.
Note: - Contact of line number #8410 will be renewed for 2 years.
This is the maximum offer that can we offer. If you are still not
satisfied and want to cancel the line. Please send us the confirmation,
so we can forward your request to appropriate department.
I personally feel that to resolve the concern to your satisfaction, a
direct communication will be the best method. I have forwarded a
request for call to our appropriate department. A live interaction will
bring more clarity. One of our experts will get in touch with you in 24
hours.
Your valuable association is very important for us and we truly value
your business. Please let me know if there is anything else I can
assist you with. We are here for you to make your wireless experience
easy and better.
Sincerely,
Customer Service Specialist
Sprint