[BigDiesel07]

Here is a complete run down of all the messages I sent to and received from Sprint. I do not recommend lying about your issues. That, I think, is fraud?

Email #1 to Sprint

I bought an HTC Mogul in January. I have been having non-stop
probelms with the phone. The bluetooth is not functioning correctly. It
takes 3-4 trys to connect my bluetooth headset before it pairs. Also,
the device itself crashes constantly. In the middle of a text message,
playing solitare, or even just being plugged into the charger, the phone
will freeze up. I bought this phone under full faith that it would
function properly without issues. I have insurance on this device, and
have returned it everytime it has acted up. I am now on my 3rd phone in
less then 12 months. I have come to expect good service and great
devices from Sprint. I have been a loyal customer of Sprint for many
years. I may need to look else where for mobile service if this issue is
not resolved.

Email #1 Received from Sprint

Thank you for bringing your concern to Sprint. I am sorry for the
inconvenience caused to you due to the phone on your account.

There must be some technical issue, which can only be resolved by our
technicians after running a test on the phone. This can only be done at
a Sprint Repair center. The account has the Total equipment Protection
Program (TEP) added on it. This will ensure the free repair of your
phone.

Therefore, I would request you to visit the nearest Sprint Repair
Center. On line 2187, the HTC Touch phone is active. HTC Mogul was
previously activated on this line. The HTC Touch phone was activated on
your account as of March 8, 2008. Hence, your phone is still covered
under the Manufacturers Warranty. At the repair center you will also be
assisted that your device can be returned under the warranty or not.

You can yourself locate the Sprint Repair Center nearby your place by
clicking on the hyperlink given below:

<http://www.storelocator.sprint.com/>

Further, under the TEP, you can also claim a replacement device for you.
To get a replacement phone, just contact Asurions at 800- 584-3666.
Asurion agent hours of operation are:

Monday through Friday, 7:00 a.m. - 9:00 p.m. (Central Time)
Saturday and Sunday 9:00 a.m. - 7:00 p.m. (Central Time)

Email #2 sent to Sprint

The phone that is currently in use is not a HTC Touch, but a HTC
Mogul. I have been to the Sprint Repair Center many times. Every time
they look at my phone, they are unable to correct the issue and they
decide to issue a replacement. This course of action is becoming
repetitive and frustrating. I have made claims under TEP, and this also
has not resovled the issue. I spoke with a representative about the
problems and researched them online and found that this device, the HTC
Mogul, isn't malfunctioning, these are known common issues. They seem to
be design flaws that have still not been resolved via software updates,
and with the Touch Pro on the way, there will be no more updates. I
enjoy the service I get through Sprint, but how my phone is acting after
a single year is unacceptable.

Email #2 received from Sprint

Thank you for contacting Sprint. I am sorry for the inconvenience you
have experienced.

Your phone currently has a one-year manufacturer's warranty. This is one
year from the date of activation. An onsite technician will need to
confirm that the defect is covered under the warranty. Please visit a
Sprint Store to verify the same. I fully acknowledge that you have to
travel some distance to reach our store. However, please consider
visiting the store as this will only solve your concern

Please click on the hyperlink below to find the nearest Sprint Store:

<http://www.sprintstorelocator.com>

If the defect would be found under manufacturer warrant, please contact
the manufacturer at 866-449-8358. This is direct number to contact the
manufacturer Customer Services.

We at Sprint offer great rebates for the existing customers depending
upon the handset life on the account. I really understand the situation
and would be glad to clarify the procedure under which we offer Handset
Upgrade Rebates.

Rebate on the purchase of new PCS Phone while upgrading the current PCS
Phone does not depend on the active age of the account with Sprint.
Rebate directly depends on the activate age of the currently active PCS
Phone on the account.

If the current PCS Phone on the account is active from more than 22
months, account is eligible for $150.00 rebate. If the phone is active
on the account from more than 12 months but less than 22 months, we
offer $75.00 rebate.

So, rebate on the phone is directly associated with active age of the
currently active PCS Phone. As per this rebate offer, you are not
eligible for any Rebate on the purchase of a new PCS Phone.

The HTC Touch Diamond was scheduled to be launched on September 02,
2008. However, the launch date was postponed till October 19, 2008.

Email #3 sent to Sprint

I am also sorry for this inconvenience. I have been to the Sprint
Repair Center many times. Every time the on site technician looks at my
phone, they are unable to correct the issue and they decide to issue a
replacement. This course of action is becoming repetitive and
frustrating. I have made claims under TEP, and this also has not
resovled the issue. I spoke with a representative about the problems. I
enjoy the service I get through Sprint, but how my phone is acting after
a single year is unacceptable. I hope you will be able to resolve my
issue.

I am writing in regards to some serious issues I have had with the
Sprint PCS Mogul, which I purchased in January. Shortly after receiving
my Mogul, I noticed problems with the Bluetooth functionality, where I
could hear callers on my headset, but to them my voice sounds choppy. It
is simply unacceptable to not be able to use my phone in a business
environment. These problems are not happening on the new Touch Pro. What
I would like is for you is to order the HTC Touch Pro phone and arrange
a return kit for the HTC 6800 handset. On receipt of the return kit, I
will send back the HTC 6800 handset at the address mentioned and the
charge for this phone should then be credited back to my account. This
way, the account will be charged only for the difference in charge of
the two phones (HTC 6800 handset and HTC Touch Pro phone). Please
escalate this to a supervisor if you do not have the authority to do
this. I have come to expect great service and excellent devices from
Sprint, but I may need to take my business else where if this issue can
not be resolved.

And here is Email #3 from Sprint... The Golden Ticket?

Thank you for writing back to us.

Currently, the handset active on the line 2187 is HTC Touch which got
active on March 08, 2008. As this handset is still under the 1 year
manufacturing warranty, therefore you can replace the handset with any
handset model of the same price for free.

I understand that you want to replace the handset with the Touch Pro.
The Touch Pro is going to be launched on October 19, 2008. Therefore
once the handset will be launched, please write back to us. We will
send the return kit for the HTC touch. Also, we will send the new Touch
Pro at the mailing address. The difference in the prices of the
handsets will be charged on your account.

If you have any other concern related to account please write back to
us. We will be glad to assist you.

I hope this may help you out... To clarify, I do have a HTC Mogul on that line,
but they seem to have a HTC Touch showing up on their systems.

Good luck to all who try this...