[Innosan]

This is the reply i received this morning, I guess i can try to step it up a notch. Not sure yet what i will reply with

Thank you for contacting Sprint. I am glad to assist you regarding the
HTC Mogul Phone.

I apologize for the inconvenience you have experienced due to HTC Mogul.

The HTC Mogul is activated on your account as of July 09, 2008. The 30
day replacement period has been over. So, it is not possible to replace
your HTC Mogul.

Total Equipment Protection (TEP) is added on your phone line. Your
phone can be repaired or replaced through TEP. To get your phone repair
or replace, please contact Asurion at 800-584-3666.

Further, looking your inconvenience due to HTC Mogul, I offer you
$150.00 credit on the purchase of HTC Pro. Once you purchase the new
phone, please reply to us after activation the phone, we will apply the
credit of $150.00 on the account. The HTC Pro will launch on October
19, 2008.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Fabian C
Customer Service Specialist
Sprint