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Old 10-10-2008, 09:56 AM
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cornelious2
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Re: Touch Pro for Mogul Ecare email inside...

all in all sprint's problem isn't really with bad customer service persay, its with inconsistent customer service. The problem is once you set a president with a customer and others find out about it, you have to start making good on it or have alot of angry leaving customers. I mean, I really don't hear much about att or verizon horror stories upgrading. though their replacement policy is much better. after 3 replacements that go bad you automatically get the option to swap your phone. (did that with my black q and got a q9m.
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