[sherv]

I'm 3 emails in, this is their last response:

Dear Sherv*********

Thank you for your reply.

I apologize for the inconvenience caused to you due to the handset
problem. However, it is not possible to exchange the handset with the
HTC Touch Pro.

The HTC Mogul, if found defective under manufactures warranty can only
be replaced with the same or equivalent model.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Bianca R.
Customer Service Specialist
Sprint

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That said, I'm definitely not giving up and will persist as, really, the mogul is a hunk o' junk given its price and shoddy performance. Who's to say that the Touch Pro will be any better, but I have hope!