Quote:
Originally Posted by Zenoran
this sounds like a decent deal? cant u just ebay yer mogul then for ~$200?
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I guess I have higher expectations of a $550 phone. I guess I just expect it to work correctly, as advertised, and I guess that I expect a company to stand behind the products that they sell. Am I expecting too much? I don't think so.
I shop at Nordstroms. Why? They stand behind their products.
I no longer take my car to the service garage at my local Ford dealership. Why? They did not stand behind their work, so I found a shop that would.
I shop through the Amway Global/Quixtar website... why? I get a 180 day no questions asked money back guarantee on everything... all I have to do is return the EMPTY container if I don't like something.
I buy alot of electronics at Fry's. Why? They take everything I've ever needed to return back, without any "restocking fee" and without any hassles (although their customer service people could stand to have a class on "how to smile and make our customers feel welcome")
I guess I prefer to give my money to companies that are willing to give stellar customer support and understand the principal that 1 ticked-off customer will tell 10 of his friends about how badly they were treated, while 1 happy customer MIGHT tell 2 or 3 people about how pleased they are... and thus are willing to work to spread the word through happy customers.
The unfortunate thing is that the Cell phone companies have you locked in to poor customer service and crappy devices through their penalizing contracts.