[BigDiesel07]

This was my reply to that email I received from E-care.

Dear Sprint Customer Service Specialist,

I am also sorry for this inconvenience. I have been to the Sprint Repair Center many times. Every time the on site technician looks at my phone, they are unable to correct the issue and they decide to issue a replacement. This course of action is becoming repetitive and frustrating. I have made claims under TEP, and this also has not resovled the issue. I spoke with a representative about the problems. I enjoy the service I get through Sprint, but how my phone is acting after a single year is unacceptable. I hope you will be able to resolve my issue.

I am writing in regards to some serious issues I have had with the Sprint PCS Mogul, which I purchased in January. Shortly after receiving my Mogul, I noticed problems with the Bluetooth functionality, where I could hear callers on my headset, but to them my voice sounds choppy. It is simply unacceptable to not be able to use my phone in a business environment.These problems, I expect, are not happening on the new Touch Pro. What I would like is for you is to order the HTC Touch Pro phone and arrange a return kit for the HTC 6800 handset. On receipt of the return kit, I will send back the HTC 6800 handset at the address mentioned and the charge for this phone should then be credited back to my account. This way, the account will be charged only for the difference in charge of the two phones (HTC 6800 handset and HTC Touch Pro phone). Please escalate this to a supervisor if you do not have the authority to do this. I have come to expect great service and excellent devices from Sprint, but I may need to take my business else where if this issue can not be resolved.
Best regards