After sending this to Sprint
Quote:
The phone that is currently in use is not a HTC Touch, but a HTC
Mogul. I have been to the Sprint Repair Center many times. Every time
they look at my phone, they are unable to correct the issue and they
decide to issue a replacement. This course of action is becoming
repetitive and frustrating. I have made claims under TEP, and this also
has not resovled the issue. I spoke with a representative about the
problems and researched them online and found that this device, the HTC
Mogul, isn't malfunctioning, these are known common issues. They seem to
be design flaws that have still not been resolved via software updates,
and with the Touch Pro on the way, there will be no more updates. I
enjoy the service I get through Sprint, but how my phone is acting after
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I received
Quote:
Thank you for contacting Sprint. I am sorry for the inconvenience you
have experienced.
Your phone currently has a one-year manufacturer's warranty. This is one
year from the date of activation. An onsite technician will need to
confirm that the defect is covered under the warranty. Please visit a
Sprint Store to verify the same. I fully acknowledge that you have to
travel some distance to reach our store. However, please consider
visiting the store as this will only solve your concern
Please click on the hyperlink below to find the nearest Sprint Store:
<http://www.sprintstorelocator.com>
If the defect would be found under manufacturer warrant, please contact
the manufacturer at 866-449-8358. This is direct number to contact the
manufacturer Customer Services.
We at Sprint offer great rebates for the existing customers depending
upon the handset life on the account. I really understand the situation
and would be glad to clarify the procedure under which we offer Handset
Upgrade Rebates.
Rebate on the purchase of new PCS Phone while upgrading the current PCS
Phone does not depend on the active age of the account with Sprint.
Rebate directly depends on the activate age of the currently active PCS
Phone on the account.
If the current PCS Phone on the account is active from more than 22
months, account is eligible for $150.00 rebate. If the phone is active
on the account from more than 12 months but less than 22 months, we
offer $75.00 rebate.
So, rebate on the phone is directly associated with active age of the
currently active PCS Phone. As per this rebate offer, you are not
eligible for any Rebate on the purchase of a new PCS Phone.
The HTC Touch Diamond was scheduled to be launched on September 02,
2008. However, the launch date was postponed till October 19, 2008.
You can get the notification when the HTC Touch Diamond by registering
at
http://sprint.p.delivery.net/m/p/nxt...sp?promo=lotus
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I guess I will have to take it a notch further.
Any sugggestions or ideas?
Thank you again for contacting Sprint. We appreciate your business.
a single year is unacceptable.