this is what they sent me

Thank you for writing back to us.

I apologize, as the repair/replacement option is not helpful to you.

You can upgrade the faulty handset to our upcoming HTC Pro. The handset
will be launched on October 19, 2008. Till now, we do not have the
price information for HTC Pro.

The phone is not eligible for rebates on the phone upgrade. Considering
the inconvenience experienced by you, I offer a credit of $100.00 on
handset upgrade to HTC Pro.

You can keep this mail as a confirmation of my promise.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Brad K.
Customer Service Specialist
Sprint


should i send them another email