does this look like it will not work for me are should i continue to drill them. this is the first email i received from them.



Dear Mr. Brown,

Thank you for contacting Sprint. I understand your concern regarding
the handset.

I am sorry for the inconvenience you are experiencing regarding your
handset.

If the handset does not meet the customer's satisfaction, we provide
30-days return policy. Under this policy, a phone can be returned,
exchanged or replaced without any charges.

I am sorry, as the 30-days period is over, we will not be able to
exchange the handset.

The phone is under manufacturer's warranty and also includes the Total
Equipment Protection Plan. An onsite technician needs to check the
phone and determine if the defect can be repaired or replaced under
Total Equipment Replacement Program.

As the phone cannot be checked remotely from e-Care, I suggest you to
please visit a Sprint Service and Repair location near you to get the
phone checked. To locate the nearest Sprint Service and Repair
location, please click on the hyperlink below:

http://www.sprintstorelocator.com

The repair will be done without any charges.

If the defect will be beyond repair, the technician will suggest you of
the replacement options (Manufacturer or through Asurion at 800-
584-3666).

Also, any replacement phone will be for same model. Also, we provide
refurbished phones and not the new phones under replacement.

You can also upgrade your phone to a new handset. However, the phone is
not eligible for rebates on handset upgrade.

If you have any further query, just write back to us.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Brad K.
Customer Service Specialist
Sprint