[BigDiesel07]

I got my reply back from Sprint.

Thank you for bringing your concern to Sprint. I am sorry for the
inconvenience caused to you due to the phone on your account.

There must be some technical issue, which can only be resolved by our
technicians after running a test on the phone. This can only be done at
a Sprint Repair center. The account has the Total equipment Protection
Program (TEP) added on it. This will ensure the free repair of your
phone.

Therefore, I would request you to visit the nearest Sprint Repair
Center. On line 2187, the HTC Touch phone is active. HTC Mogul was
previously activated on this line. The HTC Touch phone was activated on
your account as of March 8, 2008. Hence, your phone is still covered
under the Manufacturers Warranty. At the repair center you will also be
assisted that your device can be returned under the warranty or not.

You can yourself locate the Sprint Repair Center nearby your place by
clicking on the hyperlink given below:

<http://www.storelocator.sprint.com/>

Further, under the TEP, you can also claim a replacement device for you.
To get a replacement phone, just contact Asurions at 800- 584-3666.
Asurion agent hours of operation are:

Monday through Friday, 7:00 a.m. - 9:00 p.m. (Central Time)
Saturday and Sunday 9:00 a.m. - 7:00 p.m. (Central Time)

Thank you again for choosing Sprint. We appreciate your business.

Sincerely,
Customer Service Specialist
Sprint

I think I am going to continue to press the issue. As an aside,
I find it funny that their computer system has my phone listed as an HTC Touch, not
the Mogul that I use.

Here is my reply to that E-Mail

The phone that is currentlyin use is not a HTC Touch, but a HTC Mogul. I have been to the Sprint
Repair Center many times. Every time they look at my phone, they are unable to correct the issue and they decide to issue a replacement.
This course of action is becoming repetitive and frustrating. I have made claims under TEP, and this also has not resovled the issue. I
spoke with a representative about the problems and researched them online and found that this device, the HTC Mogul, isn't malfunctioning, these are known common issues.
They seem to be design flaws that have still not been resolved via software updates, and with the Touch Pro on the way, there will be no more
updates. I enjoy the service I get through Sprint, but how my phone is acting after a single year is unacceptable