[TheRealHotshot]

Originally Posted by kkohlmann

Hi everyone,

For what it's worth I just had this conversation with a Sprint rep online and in getting my free Diamond replacement, a rep included the release date in her email below:

4:16:05 PM System System
Connected to sprint-ap2.cnxchat.com
4:16:05 PM System System
Session ID: 3651496
4:16:05 PM System System
Please hold and the next available agent will be with you shortly.
4:16:10 PM System System
Latoya M has joined this session!
4:16:10 PM System System
Connected with Latoya M
4:16:15 PM Agent Latoya M
Thank you for contacting Sprint. My name is Latoya. How may I assist you today?
4:16:41 PM Customer Kenneth Kohlmann
Hi Latoya, I was just wondering by any chance if you knew the release date for the HTC Touch Pro?
4:16:57 PM Customer Kenneth Kohlmann
Sprint told me 11/19, but now I am hearing it might have been delayed....
4:17:00 PM Agent Latoya M
One moment please.
4:17:09 PM Customer Kenneth Kohlmann
sorry I mean 10 /19
4:17:11 PM Customer Kenneth Kohlmann
thank you
4:21:16 PM Agent Latoya M
The HTC Touch Pro will be coming out this month, I apologize but Sprint does not have an exact day yet.
4:21:45 PM Customer Kenneth Kohlmann
okay, but it should definitely be sometime in October?
4:22:26 PM Agent Latoya M
Yes it should be definitely be coming out sometime in October.
4:22:41 PM Customer Kenneth Kohlmann
Thank you, take care



Dear Ken,

Thank you for your reply.

I apologize for the trouble caused to you while getting your issue resolved. Your phone is still under 30 days replacement warranty. You can get this phone replaced with HTC Diamond by making the payment for price difference. However, you will not be able to get the Touch Pro phone, as this phone will be launched on October 19, 2008 (After 30 days period).

Please let me know if you wish to receive the HTC Diamond phone. I will order this phone and return kit for your current Mogul phone. The credit for the returned phone will be applied on your account once we receive the returned phone at our warehouse.

I have also arranged a call for you from one of our Supervisors. You will receive the call in next 24 hours. I am sure your issue will be resolved to your satisfaction.

We are committed to resolve your concerns and are eagerly looking forward to talk to you. We appreciate your business.

Sincerely,
Jose K.
Customer Service Specialist
Sprint

When did u get that email? And have that Conversation cause a lot of ppl gotten an email from evp discount about an delay