[thelastpoet]

the main reasons for returns is because customers leave the store not knowing how to operate their device hence the new "ready now" program...what they will try to do is make sure you know 100% how to operate your phone so that you wont bring it back and curb churn...

but when you purchase a phone at a discount it takes sprint almost the entire duration of your contract to recoup that money and turn a profit...that profit pays for EVDO enhancements...better coverage...etc etc...

the money they lose from those subsidies gets made up by YOU...by disabling PAM services w/o higher cost data plans, making you HAVE to purchase a 25 dollar net package for full rebates when as pda users you could totally get away with the 15 dollar one...higher rate plans... etc etc...

you only do yourself a disservice...sprint isnt run by idiots...you just dont see how that specific practice effects you and me (the customers) directly

nevermind the fact that a high churn rate also takes money away from the employee by making them have to reform commission structures...benefits packages...TSR training...CSR training...number of employees etc etc...

its not just as simple as i can do it...so ima do it...there are real repercussions for doing so...

and thats coming from a 5 yr sprint customer and a 2 yr employee