[lixo12]

Originally Posted by SprintTouch08

exactly banzai.

No thats totally cool, as i said earlier, if you bought it legit to try it out and cant get by without a keyboard. But there are plenty of certain people in here admittedly bought a diamond with no intention to keep it, just to have something to tinker with for 30 days. That hurts everyone- customers who get stuck with refurbs, and sprint who loses that phone they could have sold new as now being used and can only be used for a swap. that hurts them a lot in terms of $$$. Then you have people coming in here saying "I had to swap mt 1 week old Diamond i paid $550 for and got a used one, thats BS." And its not fair to get something used when you purchased one new a week earlier and spent money.

As Spork said, eventually its just going to hurt customer's when the policies clamp down or they begin delaying phones to make sure theyre more than 30 days apart in release. Eventually it may force them to going back to the old 15 day period or perhaps even less.

sprint has a return policy for YOU as a customer's benefit not their own. they lose money when people return them because they are no longer new devices that they can sell AND you got another new device from their stock. This is far from dishonest or letting the system be abused. People abuse a system, the system doesnt abuse the customer. The policy is there for your own benefit. sprint could technically say no returns at all and thats that too. I see no manipulation of customers at all, either you like the the phone or you dont. Just because you THINK the pro should be out at the same time doesnt mean it should be so, there are plenty of underlying business reasons and thats what it is- business decisions. Its far from trying to purposely screw people and not telling them of the existance of the pro ahead of time, they have no obligation to do so. Every sector of life has these consequences for instant buying. you buy a car, the next year a new better model comes out. you buy windows xp and boom vista was out, and boom wm7 is coming out. Technology is always changing, its personal choice to act on a purchase right then and there instead of wait and see whats next. thats the customer fault not the company fault for not revealing their master plan to you, otherwise there would be no competition and would make the US a pretty crappy place to be a consumer- more so than already with the economy

It is a benefit of their own. I see you have never run a business before. Let just make one thing clear.. Without customers they have no business. Sprint made their policies to be a customer friendly as possible. They know they have to do whatever it takes to keep your service. Do you really think Sprint is losing so much money by people turning in phones? Believe me when I tell you those phones can be sold again as a "new" phone. A big corporation like Sprint im pretty sure have ways of doing this. What your saying doesnt make any sense because earlier in a post you said a refurb phone was just as good as a new phone. I really dont understand your reasoning behind all of this. You can believe all the hype about Sprint paying top dollar for the phones. Like anything in bulk im pretty sure Sprint got a real good deal for the Diamond or whatever phone they sell. To say someone is wrong or should feel bad that they bought a phone knowing they didnt want to keep it in the first place is total BS. Me as the consumer can do whatever they please (as long as that company policy states) when I put my money into buying something. I will tell you first hand the Diamond is a beautiful phone but it is no where close to perfect. Without me and other people trying out this phone we would have never known about these issues the phone has. So in a way we are doing a service to people out there who wants to know about the phone. I really could go on and on about this but I choose not to. I just hope all these people who is showing so much concern about returning a phone puts that same energy into more important things that really matters.