[land2634]

I would just say be careful about them "crediting your account when the phone reaches the warehouse"... from my experience, the warehouse people are basically like "what the hell is this?" and when you reply to your e-mail to get the credit, you will get a new representative (without even starting a new ticket) who wants you to scan a copy of your "receipt" for the Mogul. They did the same to me, and I had to reply telling them that if what they agreed was going to be a problem, maybe I needed to take my service elsewhere. The applied the credit after that, but now I have people calling me 3 times yesterday and twice so far today asking if my issue was resolved to my satisfaction, if there is anything else they can do, etc. Kinda nice, but my boss is starting to think I talk on the phone all day lol.