[drunkinmonk]

I emailed ecare at 3:40pm just got a response back at 11:23pm. Basically in the email i stated i Had a mogul b/t problems and they replaced it with a touch. Told them that I feel like the touch was a downgrade no wifi no k/b. Currently online price for mogul is still offered at 300 minus rebates as where my touch is 100 minus rebates. I asked for touch pro and they said with rebate and credits I would pay 175 and send them back the touch. Told me to go to a store on oct 19 when it launches. Not sure if the phone will come out that day. Not holding my breath on the deal either but if it comes out soon I'll go and do the swap. They said its noted on my account so there would be no questions with store rep.
1 email to ecare thats all it took same thing when i did my mogul to touch but the touch was an even exchange. no money out of pocket for me. From my past expriences sprint does honor my emails and exchanges. I am also on a seros account holder for the past 2yrs took 2 calls to get it. I have been a long time sprint customer for 11yrs. I've paid my dues and they have been great to me. Good luck to all. Not bragging just sharing my expriences.