Quote:
Originally Posted by pacmantom
themuffinman mind sharing what you said? I complained before about my phone having problems never heard back from them and just dealt with the problems. I've been emailing them for about 10 days and all I get is the $150 off. I'm still waiting to be contacted to fix my issues and that was 10 days ago.
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My previous post basically summed it all up. I sent a simple email talking in general about wanting to upgrade since I was unhappy with my moguls, they responded with their scripted apology, I then replied with specific details about why I am unhappy with my mogul, even told them that I never even had it serviced or anything. I just expressed that I need 2 units that work the way I needed them to and that I would hate having to go to another competitor. I even asked for a decent deal since I have been with them for 7 years and was willing to resign another contract. Not once did I mention anything about replacing the phone for free, I was willing to pay damn it. The next emal that came back stated that they have my diamonds ordered and to send the moguls back. I was like WTF? That really wasn't what I wanted nor expected but I am very excited. Time between the first and the last email was about 10hrs.