Quote:
Originally Posted by Success100
i had to power cycle then do the update. i figured it out b4 i even called in. i was looking for the "iota" but on this phone its different
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Thats because this device does not support IOTA. It is an OMA device, similar process different procedure.
Quote:
Originally Posted by sjh858
I was on the phone with Customer Service and they walked me through the active profile. The phone must/might come disable to access the Sprint Network because I also had this problem. If your phone 'automatically' activates your profile when you turn it on, that might automatically enable this feature, but from my experience when I had to active it via CS I had to call back and enable the active profile to 1 (as it was originally set to 0). The CS rep had me do a profile update, but it said "no profile update." I think simply turning that feature on is enough to start the service.
I LOVE MY DIAMOND!!!!
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Tech support is supposed to have the instructions to fix it. Once you run an update profile and it tells you that there is no update available then you should go to ##data and change the active profile to 1 instead of 0.
If there are other issues let me know and I can grab a device and try to replicate them and find a solution. Obviously I can't fix provisioning issues, just device issues.
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