Ok, so my Mogul made it back to the warehouse. I replied to the email as I was told to do, and this is what I received back.
Dear *****,
Thank you for your reply.
I tried tracking the returned phone with the tracking number
1Z**************** provided by you. It was delivered as of today
(October 01, 200
.
I agree that you have been promised to receive a credit against this
phone as soon as we receive it in our warehouse. However, I am sorry to
inform you that I was unable to locate charged against this phone on
your account.
Please reply with scanned copy of the purchase receipt of the HTC Mogul
phone, I will apply the credit as promised.
Eagerly waiting for your response. Have a great day!
Sincerely,
*****
Customer Service Specialist
Sprint
Now what do I do? I replied to the same e-mail as I had originally used, yet I got the response from someone different than who I originally spoke with.