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well I got my XV6700 replaced not to long ago. I attempted to flash my 6700 when I was connected to my vista box, and bricked my phone. I was actually trying to use the Apache update from Verizon's site, which is the AKU 2.2 update. Well I was unable to revive my phone, so I called VZW and walked through several hard resets which failed to fix the issue. Well they sent me an FRU (field replament unit) and I was up and running.
You may be able to leverage this to get the new XV6800 by using the rule of 3 failures. If you have the warranty, and your phone is defective 3 times with in 3-6 months, they will replace your phone. Usually that means a similar device, or they will give you a newer model for the 2yr contract price regardless of your contract status. Becareful sometimes the reps will renew your contract to get credit for a new sale or renewal.
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