[Touche']

The EXACT SAME thing happened to me a few months back. Morons at Sprint couldn't fix it, so they sent me a 'New' one... Unfortunately, the 'New' had two scratches on the screen, a dent and a crack up top. When I told them to get me one w/o scratches, dents and cracks do you know what they told me?! "Well... The phone and the screen still work, so our company policy is that that's good enough." Sprint is such garbage!

-Touche'