Quote:
Originally Posted by themuffinman
I expect my service provider to know what phones are coming out because that is part of why I pay them, not just for monthly phone service but for general customer service as well, and if they did actually know something they will tell me, again, knowing that I am a paying customer and if they want to keep my business they gonna let me know what the new toy will be.
|
No, read your contract again. Thats not why you pay them. Thats why you think you pay them. You pay them for cell service and they provide it. Simple as that. Everything else is just a benefit that they choose to provide of the service they provide. That is why they can have their own terms and agreements. Now I know that is a customer service oriented industry, but do you really want a phone that isn't ready? A lot of times we forget that the carriers are just like us. They are buying a phone from the manufacturers, so we don't have to.
Don't get me wrong, i love the new gadget on the block probably more than anyone. But because you are a paying customer doesn't mean you are worth less or more than the next paying customer. So they treat everyone fairly.