1:51:39 PM System Connected to sprint-ap2.cnxchat.com
1:51:40 PM System Session ID: 3562269
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1:52:20 PM System Sharde has joined this session!
1:52:20 PM System Connected with Sharde
1:52:24 PM Sharde Thank you for contacting Sprint. My name is Sharde. How may I assist you today?
1:52:33 PM prti Hi Sharde, I just have a couple of general questions.
1:52:45 PM
prti I need to know exactly when my contract with Sprint expires for one
1:53:15 PM
pti I see november 5 2008 on the website but i'm not sure if that is the date I can cancel my service without a penalty.
1:53:25 PM
Sharde I will be more than happy to help you with that today.
1:53:43 PM
prti thank you
1:55:00 PM
Sharde 11/05/2008
1:55:05 PM
Sharde That is when the contract ends.
1:55:49 PM
pati okay perfect, my next question is. If equipment is lost and someone is under the equipment insurance plan. Is it possible to downgrade the phone and receive a lower end model?
1:56:36 PM
pti or a model of equal value?
1:56:50 PM
Sharde Equal value.
1:57:12 PM
Sharde They may offer a lesser value phone, however I am not sure.
1:57:29 PM
pti Okay. my question was directly related to the htc mogul and htc diamond
1:57:48 PM
pti I have not lost my equipment, but I was curious about the policy.
1:58:14 PM
Sharde Would you like the number to Asurion so that you could call?
1:58:30 PM
Sharde Asurion is the insurance company.
1:58:33 PM
pti No thank you. It's not an important question, I was only curious.
1:58:48 PM pi the important issue was my contract date
1:58:53 PM pi thank you very much for you help sharde
1:59:05 PM Sharde Do you have any further questions?
1:59:06 PM pti have a good day
1:59:08 PM pti nope
1:59:10 PM pti appreciate the help
1:59:14 PM pti ciao
1:59:14 PM Sharde Please take an additional moment to take a survey regarding the customer service you have received from me today.
1:59:17 PM pti sure
1:59:25 PM Sharde Thank you for contacting Sprint. Our goal is to make your chat experience a great one. There will be a survey after this chat that you may fill out to advise us of how we are doing. Please disable all popup blockers before this chat session ends to ensure you are afforded the opportunity to participate. Should you have any additional feedback or comments you would like to provide regarding your chat or chat agent, please send us an email at:
sprint.customerappreciation@connextions.com. If you would like a copy of this transcript please press either the print button at the bottom of this session or the copy button to copy/paste into the word processing program of your choice.
1:59:30 PM System Sharde has left this session!
1:59:30 PM System The session has ended!