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If you can't hear any sound unless you use the headset, then its probably the plug. Stick your headset jack into it and jiggle it around then remove it until you can hear the typical system sounds.
Once you can hear those sounds, just make a call w/out the headset and it should work just fine. Sometimes the jack gets screwed up and even though you removed the headset the unit still thinks its plugged in and directs all sounds to the port.
Worked for me.
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