[sjh858]

I was on the phone with Customer Service and they walked me through the active profile. The phone must/might come disable to access the Sprint Network because I also had this problem. If your phone 'automatically' activates your profile when you turn it on, that might automatically enable this feature, but from my experience when I had to active it via CS I had to call back and enable the active profile to 1 (as it was originally set to 0). The CS rep had me do a profile update, but it said "no profile update." I think simply turning that feature on is enough to start the service.

I LOVE MY DIAMOND!!!!