no luck here
I've been customer for 8 years and I have 5 phone lines and that is their response:
It is sad to hear that your phone is not working properly. I understand
how frustrating this would have been for you.
We appreciate the fact that you have been with us for so long and we
strive to promote new plans and offers for our customers.
As you are experiencing problem with your handset, I suggest you to
purchase the new phone of your choice. Sprint offers great rebates for
the existing customers depending upon the handset life on the account.
If the active phone on the account is 12 to 21 months old, the account
can get an instant rebate of up to $75.00 on the purchase of a new
phone. However, if the phone is 22 months or more, then the account can
get an instant rebate of up to $150.00 on the purchase of a new phone.
Some of the requirements of this promotional offer are:
? Participation in a new PCS Subscriber Agreement.
? Purchase and activation of the new PCS Phone should be done at the
Sprint Store.
As per the account details you are eligible for an instant rebate of
$75.00 on the purchase of a new handset. However, as you are
experiencing problem with your handset, I offer you the additional
credit of $100.00 on the purchase of the new handset.
Please visit the nearest Sprint store to purchase a new phone. To locate
the nearest Sprint Store, click on the hyperlink given below:
http://www.sprintstorelocator.com
For your convenience, I am providing you with the address of the nearest
Sprint store.
1) SPRINT STORE
465 86th Street
Brooklyn, NY 11209
(71
491-6600
You will get the address and the number of the store on this page.
The store representative will be able to show you a great assortment of
our latest phones, assist you in picking the model that best suits your
needs, access your account to make all the necessary changes, and
program your new phone.
The second way to purchase a PCS Phone is through our Telesales
Department. You can contact them directly by dialing 1-(800) 777-4681
from a landline phone. The specialist there would be glad to assist you.
It may be possible that you would get only $75.00 discount at the Store.
This is because the Store representative considers the rebate
eligibility according to the account status.
Therefore, please write back to us after activating the new phone, with
the scanned copy of the purchase and we will apply the remaining credit
of $100.00.
You may keep this email as a confirmation.
It has been my pleasure assisting you. Have a nice day!