[d94]

Dear xxxxxxxxx,

This is the Thank you for contacting Sprint. I understand that you are
experiencing software and other issues with your new phone HTC Mogul. I
am glad to assist you regarding the handset replacement.

I can see that a new HTC Diamond has been ordered on your account as of
September 25, 2008. The handset will arrive at your mailing address
within the next 2 days. The handset has been ordered absolutely
free for you. However, only $13.77 charge will be charged on your
account as the taxes.

If you have any further questions or concerns, please let me know and I
will be glad to address them for you.

Thank you for being the best part of Sprint i.e. Sprint customer. We
really appreciate your business.