[sanjsrik]

Hi all,

I'm seeing all the folks here talk about Sprint TV so I'll tell you a tale of Sprint TV and the charges that should never have been.

First, let me say, I don't disapprove of Sprint TV, I think it's probably a nifty idea, just never saw the use for having it on my device.

That being said, I noticed about 3 months ago, a charge for approximately ~$18something on my SERO plan. Now, being the cheap person that I am, I wondered why my $37/month plan (not including tax) was now approximately ~$50-60. Upon calling Sprint customer service.

Oh, a digression here. I realize that Srint and Nextel merged. Yet, when I called the ONLY number on my bill after trying to resolve it with the customer service rep, she finally informed me that "I" had called Nextel and that she couldn't help me. WTF?? I never called Nextel, I called the number on my bill. Their internal phone system randomly sent me Nextel and wasted my time... *sigh*, she transferred me to a "sprint" operator.

Then, after more finagling and hemming and hawing, the rep refunded the charges for both Sprint TV AND Sprint Premium channels. Neither of which I wanted.

Month two: I see the same charges AGAIN. I call up, talk to a sprint operator who tells me that "I" have to unsubscribe from my phone to Sprint TV. I say I never subscribed in the first place. She INSISTS that they cannot unsubscribe me from their end because it's "on the handset" whatever that means. We go through the hassle of escalating to tech support, who "walk" me through unsubscribing. Only thing is, we can't find Sprint TV on the device. It's simply NOT there.

So, the guy sends me the software, we install it, try to access Premium channels and on both HIS AND MY Moguls the application crashes.

Again escalating to 2nd tier support where they will unsubscribe me.

This month:

Another two charges levied against my account. Call up again, they tell me I have to unsubscribe from my phone and that the notes state that I had been given instructions and refused to follow them. WHAT?? HUH???

Again escalated when they "walk" me through the process. See, hard resetting won't get rid of this, the software isn't even ON my handset, but Sprint keeps insisting that the only way to unsubscribe is via my handset. I cannot unsubscribe because it's not on my handset. I get repeated phone calls from tech support. They alternate between, unsubscribe from your device, to we'll submit a ticket to unsubscribe you (something they have repeatedly said THEY cannot do from their side). One rep told me that it's a "third-party service over which we have no control." I have no idea at this point what is going on.

So, now I await my next months' bill. I've been assured that the charges will not appear and that I am unsubscribed from the service to which I never installed the software and never asked for the service.

I share this tale with anyone who is getting this service billed to their account even though they never requested it. You are not alone.