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I broke my phone by dropping it this last week, I went in the next day to the Verizon store and I knew the phone was out of warranty and I never purchased the insurance and I just walked up and told them that "the LCD stopped displaying information" and the guy took it in the back for a min then came out with a brand new phone and gave it to me. No questions asked. Suckers.
I told the guy that I wanted to speak to his manager and tell the manager that he should get a raise. Verizon kicks ass.
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