Originally Posted by AlexDeGruven

This is still the case if you have TEP. That's what TEP shields you from.

With TEP, if there is any non-repairable problem with your phone: You walk into the Sprint store (repair locations only), they evaluate it to see if it's repairable. If not, they unbox a new phone right there in the store.

The only time you need to pay anything with TEP is if there is major physical damage (phone in more than 3 pieces is the general rule I've heard) or water damage. In those cases, you file the claim with Asurion which carries the $50 deductible.

I did this 2 weeks ago when my touchscreen on my Vogue went south.