Quote:
Originally Posted by boggsie
I believe that there is some type of qualification or circumstance which causes the $50 fee to kick in. In my case, I pay $7 per month and when I had my vogue replaced, I went to the sprint store and walked out with a refurb in around 45 minutes. There was no additional cost or fee involved.
Of course, it's always possible that the program has changed. It has been four months since I received my replacement.
Best regards,
-boggsie
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This is still the case if you have TEP. That's what TEP shields you from.
With TEP, if there is any non-repairable problem with your phone: You walk into the Sprint store (repair locations only), they evaluate it to see if it's repairable. If not, they unbox a new phone right there in the store.
The only time you need to pay anything with TEP is if there is major physical damage (phone in more than 3 pieces is the general rule I've heard) or water damage. In those cases, you file the claim with Asurion which carries the $50 deductible.
I did this 2 weeks ago when my touchscreen on my Vogue went south.