Quote:
Originally Posted by mr8820
you've just completed step one.now you have to keep following up.you will get several of these emails before they see you are serious.threaten to cancel after several emails as this seems to do the trick,but have a sprint tech check it out.it helps if there a notes from the techs on the account.
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That's it, be nice and be persistent! Keep climbing the ladder until you get satisfaction. They still (the people that care about you being a customer) want you to stay, and will do a lot to keep you from canceling.
Don't forget, California's Term Fee case may eventually affect all of us, with the possible downside of higher equipment fees
