[copper rs]

for you guys that say you have had like 4 or 5 moguls / touches in the last few months, how are you getting sprint to exchange them? My touch is ~ 9 months old and the screen doesnt respond to my finger anymore, only stylus. I sent e-care an email to see what they could do for me, maybe make me a deal on a diamond. They told me my touch was not under a 1 year warranty (even though its 9 months old) and would only give me $75 off a new phone with contract extension. I Told them that the phone was less than a year old and thus under warrenty, and they told me to talk to HTC directly about a replacement.

I have TEP but theres no way im paying the deductible for a phone that has failed under warranty, especially since it is not damaged. I don't even care that much about getting a diamond (i'd rather pay to upgrade to the PRO), unless they offered it. But I want a phone that works, and I'm getting the run around.

How do you guys get so many phone exchanges?