Quote:
Originally Posted by Cicatrize
I'd take those words with a grain of salt. I've been told twice by eCare to go into a Sprint store to exchange my phone and they will credit me the money that I paid in difference after the sale. Both times I went to a regular Sprint store and a repair center, and they both denied me a new phone. eCare is nice to deal with, but they love to give you the run around (literally) by sending you to all the stores in your area.
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The initial contact was with eCare, all consecutive contacts were with the Order Support department on the phone. The rep called me back about 4 times to relate information, I just kept asking more questions. It was noted in their billing system, which is viewable by all Sprint retail locations. Of course, there can be a screw up, but this guy stuck with me...and had a supervisor by his side while he did all the researching and notating. WISH ME LUCK! :P