[mr.squonk]

Just got off the phone from Sprint...Originally, I had a Mogul, I contacted Sprint before my warranty expired to see about a replacement (loose stylus and some funky keys on the keyboard). After about a month of emails, calls, and escalations to managers and the dispute department, they offered to send me a new phone at no cost (and no contract extension). I opted for the HTC Touch, which I received 2 days later. It was a good phone, but I really needed wifi access while at work (Sprint coverage at work is very poor). So since it's within the 30 days of receiving the Touch, I contacted Sprint by email...they had no clue. I contacted them by phone, got to a dispute department, and after a few phone calls back an forth, they are allowing me to go into a Sprint store with the Touch, I will have to pay the $150 difference, trade with the Touch Diamond...and they are going to credit me the $150.

The moral of the story...When trying to get your way, be really nice, be persistent, and do not take no for an answer!