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Re: Tried to use insurance to get a new phone...failed?
Last time I was in my local Sprint store, the nice lady (tm) pointed out that the new policies on smartphone/pda devices had be changed quite a bit and that we should not expect easy/cheap insurance/ecare anymore.
It looks like you're running into that, although I have to say you're pretty hard on your touch to have dinged it up that bad in a year.
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