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Old 09-20-2008, 02:26 PM
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JaeTheGreat14
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Angry *SprintTv/PictureMail/NFL Mobile Live*

SPRINT HAS DONE IT AGAIN
I logged on to chat with a rep about some issues I have with the Mogul's SprintTV, Pic mail and NFL Mobile...check out the convo...


1:49:30 PM System Connected to sprint-ap2.cnxchat.com
1:49:30 PM System Session ID: 3478821
1:49:35 PM System Please hold and the next available agent will be with you shortly.
1:50:35 PM System Lloyd B has joined this session!
1:50:35 PM System Connected with Lloyd B
1:50:40 PM Lloyd B Thank you for contacting Sprint. My name is Lloyd B. How may I assist you today?
1:51:01 PM Jae hello, i have a question about sprint tv and picture mail on the htc mogul
1:51:34 PM Lloyd B I would be happy to assist you with your questions.
1:51:50 PM Jae i upgraded to the new rom to get the sprint tv when it came out in june, but i tried to use my sprint tv and the program was gone, the internet link took me to mobitv.com and it was talking about paying for it
1:52:03 PM Jae is there anyway to get sprint tv pushed to my device
1:53:51 PM Lloyd B May I have a moment to research this for you.
1:54:00 PM Jae ok thanks
1:54:41 PM Lloyd B Thank you.
1:56:06 PM Lloyd B May I ask when the Sprint TV function left your mogul after the software update?
1:57:46 PM Jae i added the new rom to my phone on 6/21/08 and when i tried to use the app on 9/13/08 it was gone, the sprinttv logo on the program menu was replaced with a blank icon and the error message i get says "sprinttv" cannot be opened
1:58:10 PM Jae and to reinstall the file, but the getsprinttv file sends me to mobi tv
1:58:31 PM Lloyd B thank you. One moment please.
2:02:15 PM Lloyd B thank you for your patience I am still researching this.
2:02:25 PM Jae thanks no prob
2:07:46 PM Lloyd B According to the HTC web site, MobiTV is the preferred program for HTC devices and the software. That is why Sprint TV is no longer used and MobiTV is in it's place.
2:08:21 PM Jae so do i have to pay for it if i install it? i have the everything plan
2:08:25 PM Lloyd B MobiTV is on of our affiliates and I do apologize, however it would be a $9.99 monthly fee.
2:09:00 PM Jae unbelievable.....so is there ever going to be a picture mail app for this device?
2:09:45 PM Lloyd B AT this time I do not have that information, however we are always working with cell phone providers to create new software.
2:10:10 PM Jae ok. is the nfl mobile live available for this device at this time?
2:10:25 PM Lloyd B One moment please.
2:10:34 PM Jae thank you
2:12:50 PM Lloyd B Yes this is available for your device. If you would like I can push you the link.
2:13:21 PM Jae thank you so much
2:14:06 PM Lloyd B Lloyd B pushes page, https://manage.sprintpcs.com/Manage/...502LJD0B032IA4
2:14:06 PM Lloyd B It is my job to ensure that I have fully resolved the issues that prompted you to chat with me. Have I resolved that issue and do you have any additional questions or issues today?
2:14:25 PM Jae no sir. thank you for your time
2:14:56 PM Lloyd B Thank you for contacting Sprint.

And then I go to the link and the Sprint site said that this is not available for the Mogul....what do you guys think?
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