Ok I just got of the phone with Sprint again.. this time for only 50 minutes.
I got to someone named Juana that seem to do more than everyone else. She had me actually put my username
xxxxxx@sprintpcs.com in the user name field... and also had me update the AAA Shared Secret (Hex) .... rebooted and now I am getting a different error... error code 71. She told me that the updates she did could take up to a hour and she will call me back.