[jthomas8946]

Originally Posted by jreach

Below is the reply I got from HTC. This does not bode well for me I am guessing.


Hello Jeff,

Thank you for your inquiry regarding the internal memory for your phone.



We understandthat this can be very frustrating and are more than happy to answer any questions that you may have.We ask that you please contact Sprint for a replacement.We apologize for any inconvenience that this may have caused you.

Jeff, I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com




--- Original Message ---
From: XXXXXXXX
Received: 9/18/08 9:30:59 AM EDT
To: info@htc.com
Subject: Sprint HTC Diamond

I just received a new HTC Diamond from Sprint. Past Mogul and 6700 user and big fan of HTC.

Got an odd problem that I was hoping you could help with. Would hate to RMA the phone back to sprint as I am sure their is a simple solution.

Tried to sync music to the phone last night. Now the Internal 4gb Storage does not show up any longer in memory. Instead I get a folder under My Device called Internal Storage.

I am guessing the 4gb memory unmounted itself from the phones system. So I tried to do a soft reset. That did not fix the problem. I then tried a hard reset and that too didn't fix the problem. I have also tried to use the Clear Storage program and when I go to run it I get "The Mass Storage cannot be accessed"

Any ideas on how to re-mount this memory? Now when I connect he phone to my PC I do not get any place other than the phones memory to store stuff.

Tech Support.... Haha..