well I'm currently having the same probs with Sprint except i was given three options take the Tree 700cs, the Motorola Q, or hang out till the 6800 hits of course i b#$&@ed and moaned about what was I paying for Insurance for and all and all I got was take it or leave it.

well not being one to take that lying down I agreed to wait till the 6800 comes out [ they say they will call me ] and with that I quickly tucked my little panty hamster away pulled up my pants and left. now this should be the end of my story BUT and there is always a but this morning I called UTStarcom and guess what its under a year old so there sending me a remanufactured one it should be here in about a week and i still have the 6800 coming from Sprint I'll decide whitch one to keep later

so don't settle for the E-Mail server they are trying to give us in place of our PPC'S just call the manufacturer and let there warranty cover it