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hi guys quick to say great site been floating for a while but this is my first post, knowing me it wont be the last.
anyway i bought the 6700 in october, and dropped it(work at the airport in phoenix) broke the screen. 3 weeks after i got it lol
Well i was upset at myself didn't have insurance, but loved the phone so i went in to buy a new one, the sprint rep told me to take it to one of the main stores(that have tech service) and they would fix it for me. well i was very relieved didn't want to pocket another 500. they said they would replace the screen, 50 bucks, but they didn't have any in stock, so they got me a refurbished one, took a few days.
I asked the rep why would anyone get insurance if everytime you break it your gonna fix it/replace it? he just shrugged his shoulders and laughed
They tell me that they don't keep replacement parts on hand for the PDA's so thats why they send out for refurbished ones.
my current phone is the third one i have "fixed" at my sprint store.
my last one was for breaking the joystick.
I would certainly ask about repair first. the techs are the ones that decide about the replacement or not, not the sales staff who i have had tell me before there was nothing they could do. so i just go in, say i need to have my phone looked at by a tech, because of ______________<<fill in the blank. and each time they give me an estimate, for fixing it. Then charge me that, for the refurbished phone, for the screen it was 50 dollars, the joystick 35.
I am so glad that the store i went to the manager told me to do that or i would have spent 1000 dollars on phones in the last 6 months.
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