wow.... just that fast! It worked! I sent this off at around 12pm and got a response by 4pm! I would have rather not had to do a credit transaction/ reversal, but that's a small price to pay in this case!!! Getting my Diamond Yall! *Ahem does anyone know when they'll be available in-store? if not I may have to go back and do some more negotiating! lol
The email is below:
Dear xxxxxxxx,
Thank you for contacting Sprint. I apologize for all the inconveniences
you have experienced due to your PCS Phone and for the lapse in service
at our store.
You have been our very valued customer. Please be assured I will resolve
the issue to your satisfaction.
I have discussed your case in detail with my supervisor. I have taken
the approval to offer you a brand new handset. The HTC Mogul price is
$549.99. Therefore, you can purchase any handset in this price range or
higher. If the price is high for the handset, which you want to
purchase, you need to pay the difference of amount.
Please visit the any nearest Sprint Store to purchase the handset. You
need the make the down payment for the full handset price at the time of
purchase. However, be assured this charge will be automatically
credited back as soon the returned handset is received back. I have
also put a detailed note on the account about the credit to be applied
immediately.
Just click on this hyperlink to find the nearest Sprint Store:
http://www.sprintstorelocator.com
When you click the link for the sprint store locator, you will find the
button to ?Make an Appointment?. Please make an appointment prior to
your visit to the Store. This will ensure that you precious time is not
wasted on your visit to the Store.
Further, I have sent a return kit for your current handset (Mogul). You
will receive this return kit within 3-5 business days. Once you receive
the return kit, please send your defective phone in that return kit to
us.
Thank you again for contacting Sprint. We appreciate your business.
Sincerely,
xxxxxxxxx
Customer Service Specialist
Sprint