[SprintTouch08]

so got the ecare response, same youre past 30 days with your 800w. I dont get how hard of a concept it is to read the notes on my account. the 800w i have needs to be replaced i dont know how else to spell it out to them. the tech dept has a clear note that the 800w in my posession has a defect and i have permission to swap it. the second note says instead of that 800 for 800 swap i can get a 800 for a diamond swap. I dont understand what the heck 30 days has to do with anything here, this isnt a courtesy swap under 30 days i simply wanted something different, this is i purchased a defective device out of the box and it needs to be swapped. These reps are so useless they dont even read the details of the question that i laid out for them with references to the notes.