[biglee]

I had this same issue wen I first had my mogul.

I have a Dell Laptop. I had plugged the USB into the docking station for my laptop and kept getting the same issue as the op. When I plugged it directly into the laptop, it went away.

It did the same thing again when I got a USB 2.0 4 port hub for it. Wouldn't recognize it no matter what I did.

I would also try going into the device manager and deleting any existing phone hardware related profiles on the computer. Then scan for new hardware. It will try to find the phone and it will install any necessary drivers related to it. (I have heard from our IT guys that they had issues with the mogul drivers becoming corrupted on other PCs at our other facility)