[Pirat3]

Honestly, maybe they should be punished. Just about every time I call them, I get some Mexican who can't understand what I'm talking about and I get transferred to some wrong department. Every issue with Sprint I've had took over 4 calls to resolve .. 4 calls being on the low end.
I also think it's quite reasonable to expect the same features in a replacement especially considering they were the features that sold me on the phone.
As far as breaking under my possession ... I take extremely good care of my phones. I never drop them, toss them, bite them, **** on them, etc... the screen was less sensitive to begin with and a keyboard should last more than three months. Defective. Not my fault.

Either way though, I'm loving the Touch although it's taking me more time and focus to get anything typed and I still wish i had a flashlight.