There is an easier way of getting your phone replaced if it does have REAL problems SPECIALLY ( hint hint) if when the END OF LIFE * not offered on the web* that Ausurion will provide a model that is similar in features. IE MOGUL VS TOUCH PRO but the regular agent will not be able to order it and a supervisor at AUSURION will have to get involved. HINT HINT. I got my i850 that is at end of life and no longer refurbed with a i880 this way.