Quote:
Originally Posted by willysp
My guess is that it will be declined, but you still have a chance by calling the rebate department IF the CSR did indeed make notations in your account.
Last time I filed a rebate for my Touch (Nov 07), I was fully qualified and followed instructions to the letter - still declined. Called rebate dept, and got the standard spiel "sorry system error, you're a good customer, so will expedite within 15 bus days". That seemed to be standard behavior for lots of qualified people - and we all got the same scripted response. Time before that, was also declined - went into to store and they fixed it for me. Looks like Sprint automatically (unethically, IMO) declines rebates, but you don't have to fight hard to get them.
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Thanks for the info. I'll hold them to it either way. Or I will get a credit on my bill. He was adamant about me getting the rebate which is why i asked him to notate it. If I don't qualify, I will hit them with the dishonest sales practice speech. Sure i was buying it anyway, but you don't sit there and repeatedly offer information that is not correct. Besides, every once in a while sprint customers should profit from being given wrong information. I gave the guy like 5 "outs" to correct what he was saying. He continued to demand that I was getting the rebate. I do technically have talk/mssgs/ and data on my account, however it's not a talk/mssg/data plan. I guess we'll see what happens.
I added a 3rd line with a new 2 yr agreement to get the web pricing. I wonder if my rebate status is based on that alone?